track your SIM/connection status

Your order has been sent to our delivery executive who will safely deliver your new Vi SIM

Our delivery executive will visit you with your new Vi SIM. Keep these documents ready for KYC.

Our delivery executive is out for delivering your new Vi SIM. They will click a picture of yours, initiate the KYC process & hand over your SIM.

Yayye! Your SIM was delivered successfully. Your KYC is in progress.

Welcome to Vi! You can now start using your new Vi SIM. You can download the Vi app by clicking here

Yayye, after a minor hiccup, this order has resumed again.

Sorry, this order didn't work for you.

Sorry, this order didn't work for you.

Sorry, this order didn’t work for you.

Sorry! Your KYC was rejected for order . The reason for rejection will be sent to you over an SMS.

Your refund has been credited.

Your KYC is successful for order ! Please call on 59059 (tollfree) to start using your new Vi SIM.

Welcome to Vi. Your broadband is now ready to use.

Oops, your broadband installation has hit a roadblock. But don’t worry, our team will call you soon to fix this.

Your refund has been initiated. It will take 5-7 working days to reflect in your account.

Activation failed due to documentation error. Please visit your nearest store and complete the process.

Activation failed due to outstanding dues. Please visit your nearest store and complete the process.

Your KYC order is generated

Your KYC SIM is dispatched

Your SIM is out for delivery

Your SIM is delivered successfully

Your SIM is verified successfully

Your SIM is activated successfully

Your SIM Replacement Request received

Your SIM Order Cancelled

Your SIM Order Expired

Your SIM Order Rejected